Shipping & Delivery Policy

At James & Emma Toronto, we aim to deliver your order as quickly, accurately, and transparently as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

  • Orders are processed within 1–3 business days after successful payment.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may vary slightly during peak seasons or promotional periods.

2. Estimated Delivery Time

  • The average delivery time is 3–7 business days, depending on your location.

  • Delivery times are estimates and may be affected by factors such as customs clearance, carrier delays, holidays, or high-demand periods.

James & Emma Toronto cannot guarantee exact delivery dates.

3. Shipping Method & Origin

  • All orders are shipped directly from our international supplier, which is located outside your country, including China.

  • Because of this, your shipment may be subject to customs inspections, import duties, or taxes, depending on the regulations of your country.

Any applicable customs fees or import taxes are the responsibility of the customer.

4. Shipping Costs

  • Shipping costs are clearly displayed during the checkout process.

  • Costs may vary depending on the destination, package weight, and selected shipping method.

No hidden fees are added after checkout.

5. Shipping Responsibility

  • Once tracking information confirms that a package has been delivered to the address provided, responsibility for the shipment transfers to the customer.

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • Any address corrections must be reported within 24 hours after placing the order.

James & Emma Toronto is not responsible for delivery issues caused by incorrect or incomplete address details.

6. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Company Name: James & Emma Toronto
Email: info@jamesemmatoronto.com